03 3485 359
187 Riccarton Road

FAQ

Do I Need a Referral?

NO! You can come directly to us; we will correspond with your GP if necessary. Physiotherapists are autonomous providers meaning we can generate ACC claims if appropriate. If you have a referral from your GP or Specialist please bring this with you.

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What does it mean to be “Accredited”?

Riccarton Physiotherapy has been accredited for 16 years (Campus Health Physio for 8 years) and has undergone quality management audits. This means all the clinics have attained quality and management standards as set by allied health sector standards. Successful completion of accreditation gives us access to the Endorsed Provider Network (EPN) with ACC.

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Can I have Physiotherapy on my private medical insurance?

You may be able to gain some of your fees back. The important thing to remember is to check your policy and with your insurance company first before coming to physiotherapy for private treatment.

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What happens on my first visit?

We ask that all new patients to arrive at least 5 minutes prior to their scheduled appointment time. As you enter our clinic please report to reception and give them your referral if you have one. If you do not, and your injury is caused by an accident (e.g. an event where you can identify a specific date and time) we will lodge a claim for you, on your behalf.

You will be required to fill out a questionnaire pertaining to your injury. We have a clinic brochure which details important information about our clinic and your rights and responsibilities. If you have any questions please ask reception staff to help you. If you have already received treatment before on ACC for your injury please let our reception staff know.

Your physiotherapist will then take you to a treatment room and will begin by asking you some questions about your injury to find out what happened and how things are progressing. Following this we will need to do a physical assessment of your injury, this will require the part to be assessed to be exposed (see below).

Following your physical assessment, your physiotherapist will discuss your injury with you, outline a treatment plan (including the types of treatment they may be performing), and with you, come up with some goals to achieve. Prior to commencing your treatment, you will need to give consent to acknowledge that you understand your treatment plan and that you have had an opportunity to ask questions if necessary. You will be given an opportunity to decline any types of treatment that you may not be comfortable with.

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What should I wear?

You should wear comfortable clothing; we will need to expose the injured area. We have gowns and shorts for your use if need be.

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What should I bring to my appointment?

Your referral, if you have one

  • If you have any other information pertaining to your injury such as specialist reports, scan results, or X-rays (and/or X-ray reports)
  • If you would like someone in the room please feel free to bring a chaperone, such as a family member, friend, or alike.
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What if I need time off work?

Legally only a medical practitioner can supply you with a medical certificate for time of work. We can communicate with your GP regarding this is appropriate. If you have an ACC case manager we will also be in close communication with them.

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How long will my appointment take?

At Riccarton Physio and Campus Health we operate a 30 minute appointment schedule.  This gives the therapist more time with you for hands on treatment and education of your injury and rehab process.

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How many treatments will I need?

Physiotherapy is patient centred, which means treatment is geared to you as an individual. Our physiotherapists should be able to give you an indication of your treatment plan after your first visit. For some acute pain, 1 or 2 treatments may be all that is necessary. Chronic conditions may need more input initially to help you manage your symptoms.

Your progress:

Your physiotherapist will monitor your progress in conjunction with the goals you want to achieve. If your progress is not as expected for your injury, or if you are concerned, we can take further action. This includes sending you or further investigations such as X-rays or an Ultrasound Scan. We can also send you to a specialist, such as a sports physician or Orthopaedic Surgeon directly if need be.

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Can I purchase any products at Riccarton Physiotherapy?

At Riccarton Physiotherapy we can offer you a variety of sporting and therapeutic products. We have access to a range of companies and can order you a product on demand. Payment is required when you receive your product.

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About us